How do I track my order?
You will receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to two to three weeks to show any sort of an update within the tracking link. This is because we have seen such an influx of orders over the past months. Once you have received a tracking email from us, click below. To track your order, click here.
Why is my order delayed?
Cut off times for all orders are 2:00pm PST, Monday through Friday. If your order is placed after 2pm, it will be looked over and evaluated by a team member on the next business day. If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.
Why can’t I track my order?
Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24 hours to update tracking information online. If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you. International orders will make their way to customs upon departure and entry into your country, so be sure to give it some time just in case you are not seeing any movement on your package.
MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!
If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, especially behind bins/pot plants/fences and under doormats. We also recommend checking with your building management or neighbors who may have collected it for you. If you are still unable to locate your package after 10 business days, reach out to our Customer Experience team here.
Please note - Missing package claim refunds are at the discretion of HoneyPlum Clothing. We suggest filing a claim with the carrier directly. Honey Plum is not responsible for lost, held, or damaged packages sent to freight forwarding services. If you placed an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your shipment.
CAN I CANCEL OR CHANGE MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast! This means we are unable to make any changes or action order cancellations. You’ll need to place another order for any additional items you were interested in or return any unwanted items.
MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE MY REFUND?
Depending on your financial institution, the release will be reflected in your bank account between 1 to 7 business days.
I’M MISSING AN ITEM FROM MY ORDER!
Our quality assurance team ensures all items are scanned and weighed into the package at time of dispatch. Please make sure the item isn’t lost amongst the wrapping. Some of our items do ship separately due to COVID or being on back order. If you are still unable to locate the item, head to our contact page to get in touch with our Customer Experience team.
CAN YOU TELL ME WHEN SOMETHING IS BEING RESTOCKED?
We’re constantly replenishing our most popular items, as well as adding new items almost every day. We can't provide exact estimates of when items will be back in stock, but we encourage you to sign up for a restock notification on the desired product page so that we know you're loving the style and we'll work on getting more in ASAP!