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FAQ

I PLACED AN ORDER AND IT'S STILL NOT HERE.

PLEASE BE AWARE THAT THE MAIL SYSTEM IS EXPERIENCING AN EXTREMELY HIGH VOLUME OF SHIPMENTS DUE TO THE HOLIDAYS, SO PACKAGES ARE BEING HELD AT FACILITIES LONGER THAN USUAL. WE HAVE BEEN SEEING THIS HAPPEN WITH MANY OF OUR PACKAGES BECAUSE OF THE HOLIDAYS.

PLEASE KNOW YOUR PACKAGE MIGHT BE DELAYED BUT IT IS STILL ON IT’S WAY TO YOU. THE TIME THE MAIL SYSTEM TAKES TO SHIP YOUR PACKAGE IS OUT OF OUR CONTROL RIGHT NOW.

IF YOUR USPS TRACKING SHOWS PRE-SHIPMENT: YOUR PACKAGE WAS PACKED AND DROPPED OFF WITH USPS! USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES DUE TO THE HOLIDAYS AND THEY LIKELY AREN’T SCANNING IN EACH PACKAGE AS USUAL. PACKAGES ARE GOING TO BE DELAYED.

IF YOUR USPS TRACKING SHOWS IN-TRANSIT: WE DON’T KNOW ANY MORE THAN WHAT THE TRACKING SAYS- IT’S LIKELY JUST ON DELAY. PLEASE BE PATIENT AS USPS IS RECEIVING AN OVERWHELMING AMOUNG OF PACKAGES RIGHT NOW WITH THE HOLIDAYS.

MANY ORDERS WHICH SHIPPED WITH USPS END OF NOVEMBER-BEGINNING/MIDDLE OF DECEMBER HAVE BEEN SITTING IN OVERWHELMED POSTAL FACILITIES, WAITING TO BE SCANNED. WE ARE VERY AWARE OF YOUR PACKAGES SHOWING PRE-SHIPMENT/TAKING A LONG TIME TO ARRIVE. PLEASE BE PATIENT AS WE ARE FIGURING THIS OUT.

HOW LONG WILL IT BE UNTIL I RECEIVE MY PACKAGE?

HOLIDAY UPDATE: AS NOTED ABOVE PLEASE BE AWARE THAT THE MAIL SYSTEM IS EXPERIENCING AN EXTREMELY HIGH VOLUME OF SHIPMENTS DUE TO THE HOLIDAYS, SO PACKAGES ARE BEING HELD AT FACILITIES LONGER THAN USUAL. KNOW YOUR PACKAGE MIGHT BE DELAYED BUT IT IS STILL ON IT’S WAY TO YOU. THE TIME THE MAIL SYSTEM TAKES TO SHIP YOUR PACKAGE IS OUT OF OUR CONTROL RIGHT NOW.

I SENT BACK MY RETURN, WHERE IS MY REFUND?

COVID-19 UPDATE: ALL RECEIVED RETURNS WILL BE QUARANTINED AT OUR WAREHOUSE FOR 3 DAYS BEFORE THEY ARE PROCESSED. PLEASE ALLOW AT LEAST 5 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.

DEPENDING ON YOUR BANK, IT MAY TAKE ANYWHERE BETWEEN 3-7 BUSINESS DAYS FOR THE REFUND TO REFLECT ON YOUR BANK STATEMENT.

DO YOU SHIP INTERNATIONALLY? 

YES! WE SHIP WORLDWIDE.

PLEASE NOTE THAT THE PAYMENT OF DUTIES AND TAXES IS REQUIRED UPON ENTRY (NOT AT CHECKOUT).

WHY AREN’T ALL OF THE PRODUCTS I ORDERED IN MY SHIPMENT?

SOME ITEMS ARE SHIPPED SEPARATELY FROM THE REST OF YOUR ORDER. SOME PRODUCTS USUALLY TAKE A LITTLE LONGER TO ARRIVE

I NEVER RECEIVED MY PACKAGE WHAT DO I DO?

SOMETIMES PACKAGES CAN GET LOST IN THE MAIL, ONCE IT HAS BEEN DROPPED OFF AND IN THE HANDS OF USPS/UPS WE CANNOT ASSIST. PLEASE CONTACT YOUR LOCAL POST OFFICE OR UPS WITH YOUR TRACKING NUMBER.

WE ARE NOT RESPONSIBLE FOR ORDERS NOT DELIVERED DUE TO AN INCORRECT MAILING ADDRESS. IF YOUR PACKAGE IS UNDELIVERABLE AND RETURNED TO US, WE WILL CONTACT YOU VIA EMAIL WITH FURTHER INSTRUCTIONS.

PLEASE CHECK YOUR SURROUNDING AREA FOR ANY POSSIBLE AREAS USPS/UPS COULD LEAVE YOUR PACKAGE. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR DELAYED PACKAGES BY THE MAIL SERVICES.

HOW OFTEN DO YOU RESTOCK SOLD OUT ITEMS?

WE ARE NOTIFIED AS SOON AS AN ITEM IS SOLD OUT, AND WORK ON GETTING IT BACK IN STOCK AS SOON AS POSSIBLE.

IF YOU HAVE YOUR EYE ON SOMETHING, MAKE SURE TO SIGN UP TO BE NOTIFIED WHEN THE PRODUCT IS BACK IN STOCK.

 

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