FAQ
Got questions? We've got answers.
Is HoneyPlum a legit company?
Yes! HoneyPlum Clothing has been in business since 2020. We're a US-based women's fashion brand with a community of nearly 400K followers on TikTok and 26K+ on Instagram. We use SSL-encrypted secure checkout, accept all major credit cards and Afterpay, and have a real customer support team that responds to every email and DM. We ship from the US and stand behind every order with our 30-day return policy. If you ever have questions or concerns, email us at support@honeyplumclothing.com — we're real people and we're happy to help.
How long does shipping take?
Standard shipping within the US typically takes 7–14 business days. During peak seasons (holidays, major sales, new collection drops), please allow up to 21 business days.
International shipping varies by destination but typically takes 14–28 business days. You'll receive a tracking number via email once your order ships so you can follow it every step of the way.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $85. For orders under $85, a flat shipping rate will be calculated at checkout. International shipping rates are calculated based on your location.
What's your return and refund policy?
We offer a 30-day return window for US orders and a 10-day return window for international orders, starting from the date of delivery.
Here's how refunds work:
- Orders over $100: Full refund to your original payment method (5–10 business days to appear on your statement)
- Orders under $100: Store credit that never expires
Items must be unworn, unwashed, and have all tags attached. Return shipping is the customer's responsibility.
Non-returnable items: Swimwear, bodysuits, earrings, lingerie, gift cards, and items marked "Final Sale" cannot be returned for hygiene reasons.
How do I start a return?
Email support@honeyplumclothing.com with your full name, email address, order number, the item(s) you'd like to return, and the reason for the return. We'll respond within 24–48 business hours with instructions.
Do you accept Afterpay?
Yes! We offer Afterpay so you can split your purchase into 4 interest-free payments. Just select Afterpay at checkout. Your first payment is made at the time of purchase, and the remaining 3 payments are automatically charged every 2 weeks.
Afterpay is available for US customers on orders between $35 and $1,000. You must be 18+ and have a valid debit or credit card. There are no interest charges or fees when you pay on time.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. All transactions are processed through Shopify's secure, SSL-encrypted checkout.
How do your sizes run?
Sizing varies by item, so we recommend checking the size chart on each product page. If you're between sizes, we generally suggest sizing up for a more relaxed fit. Still not sure? DM us on Instagram @honeyplumclothing with your measurements and the item you're eyeing — we'll help you find the perfect fit!
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package. If you haven't received a tracking email within 5 business days of ordering, check your spam folder first, then email us at support@honeyplumclothing.com.
Can I cancel or change my order?
We process orders quickly, so please email us at support@honeyplumclothing.com as soon as possible if you need to make changes. We'll do our best to accommodate, but once an order has shipped, we can't make changes — you'd need to follow our return process instead.
My item arrived damaged or wrong. What do I do?
We're sorry about that! Email support@honeyplumclothing.com within 48 hours of delivery with photos of the issue and your order number. We'll sort it out for you ASAP — no runaround, no hassle.
Still have questions?
Email us at support@honeyplumclothing.com or DM us on Instagram. We're here to help!